When playing your DVD, a black and white picture may occur if you have linked your DVD through your VCR. This is because the DVD has 'Macrovision Encryption Encoding', designed to prevent the copying of DVD's onto video.
One possible solution is to plug the DVD straight into the TV using a scart adapter or by using the three-way phono plugs.
If you are still having trouble playing the DVD in colour, it could be that your TV is not NTSC compatible (if an NTSC disc), therefore a black and white picture will result. Some TV's are not multi-standard therefore they cannot output an NTSC signal.
Technical problems on DVD should be reported in the first instance to telesales via email at firstname.lastname@example.org, or telephone on +44 (0)1624 640000. If problems persist please speak to Duke Production on +44 (0)1624 640022 or email email@example.com