How do I return an item?

If you are not 100% satisfied you can request a replacement or refund within 30 days of purchase (if ordering clothing, returns must be unworn, in the state you received them, and in the original packaging).

If you are in the UK, please return direct to us:

Duke Video
FREEPOST
Customer Services Department
PO Box 46
Douglas
Isle of Man
IM99 1DD

If you are overseas, please contact us, for further instructions.

Please enclose details of your order to assist the processing of your free replacement. The details below would be helpful to us:

Your Customer Number (if known)
Order Number (if known)
Approximate Order Date
Where you bought the item
Full Name
Address
Contact Telephone, Fax or e-mail.